Emergency Problem
Solving (When there’s no time to sit down and discuss it.)
Who’s responsible for that area of
family life? That person suggests a
solution for the moment and then you do formal problem solving when there’s
more time. For example if you have three
drivers and 2 cars and everyone has to leave immediately. If Dad is in charge of cars, then he may say,
“John will drive me to my meeting and then go to his practice. Mom will drive to her meeting and pick me up
when she’s finished.”
In some
situations, one person is much more
invested in the decision than the other.
The most invested person make the decision. You can ask, “On a scale from one to ten, how
important is this for you?” If the other
person says 9, and you say 3, then the other person makes the decision.
For more
trivial decisions like where to eat or what movie to attend, try the three choices method. On the first occasion, the husband recommends
three movies or three restaurants and the wife chooses which one of the three
to go to. On the second occasion, the
wife recommends three choices and the husband chooses one. Continue to alternate.
Problem Solving for
Larger Issues Which Often Repeat Themselves (Thomas Gordon)
1. Identify
a convenient time
2. Define
the problem (only one problem at a time – keep it simple by breaking it into
parts)
3. Discuss
underlying concerns – find commonalities
4. Brainstorm
possible solutions (don’t evaluate the solution at this point)
5. Evaluate
solutions and eliminate those that won’t do (If all solutions are eliminated,
go back to step 2 and work on the definition; then proceed to 3.)
6. Choose
the best solution from the alternatives (be magnanimous)
7. Implement
the solution (If the implementation is really difficult or impossible, choose a
different solution.)
8. Follow-up
later to see how the solution is working
A Finite number of
Solutions: There only five possible solutions to almost all problems.
1. Genuinely
agree to one person’s perspective
2. Genuinely
agree to compromise
3. Genuinely
agree to live with the difference (This is the most common positive solution)
4. Don’t
solve the problem – cycle of repetition
5. End
the relationship
Some Don’ts in
Problem Solving
1. Don’t
loose your cool.
2. Don’t
involve others like your in-laws.
3. Don’t
play archeologist by bringing up the past.
Also called stamp collecting.
4. Don’t
play psychologist (even if you are one).
5. Don’t
use emotional blackmail. “Do this or
else I’ll . . . .” “Do this or else I
won’t . . . .”
Some Do’s in Problem
Solving
1. Do
try and reach a solution rather than trying to win or be right.
2. Gather
as much information as necessary to solve the problem.
3. Do
exercise kindness, understanding and patience.
4. Do
show respect.
5. Do
be open to change.
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